our frequently asked questions

ordering and payment

shipping

tracking orders

returns

my account

privacy and security

size guide

gift cards

finding out about our gear

our stores

product education

mark downs

about our company

community

responsibilities

 

*important note regarding bright colours.*

In our quest to colour your world, it's important for us to acknowledge that you may experience colour transfer with some of our brightly coloured gear. It depends on the PH level of your sweat and the kind of laundry-love you give it. Find out how best to care for your brights. If you have any further questions, please reach out to our Guest Education Centre toll free at 1800.102.016 or via Live Chat.

 

ORDERING

AND PAYMENT

can I change or cancel my order?
If you're having second thoughts about your online order and wish to cancel it, please call our Guest Education at as soon as possible. phone:1800.102.016 We cannot make changes to your order once it has been placed. As we are committed to getting your order to you as soon as possible, if it has been released for processing we cannot guarantee we can cancel the order.
what are my payment options?
We accept Visa, MasterCard, American Express, PayPal and gift cards (you can purchase gift cards in stores and online). Please note: we do not accept credit card gift cards; we cannot split payments between credit cards. Please note orders are subject to review.
will my credit card be charged immediately?
No. A pre-authorization will be placed on your credit card that will identify and tag the money for your order. Your credit card will not be charged until your order is shipped. We'll send you an email to let you know when this happens.
what currency is the site in?
Prices on lululemon.com.au are in Australian dollars

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SHIPPING

Breathe deeply, we've got the answers to your most pressing shipping questions.

Australia

standard

(1-3 business days) it's on us!

In most areas shipping takes 1-3 business days from the day it was processed by our warehouse. In some remote areas delivery can take up to 10 business days.

Please note that if the delivery driver deems the area as safe your order will be left at the specified address. All orders containing gift cards will require a signature. If you would like to require a signature on your package, please contact the Guest Education Centre at 1800.102.016

shopping without borders

if I live in Australia how do I shop for someone overseas?
  1. look for the flag in the top right corner of the lululemon homepage
  2. select the country you will be shipping to
  3. once you have selected the right country you can access all the local shipping deets
if I live outside of Australia can I still shop at lululemon.com.au
  1. We cannot ship an order internationally from our Australian website. Orders placed on the Australian website can only be shipped within Australia.

If you've got more questions, we've got answers. Give us a call!


Guest Education Centre at 1.800.102.016

TRACKING ORDERS

when will my order be shipped?
Your order will be processed and shipped within two business days of the order being submitted. Check out our shipping FAQ’s for detailed information about shipping times.
how do I know that my order has been shipped?

We'll send you a confirmation email with a tracking number and a link so that you can track your order.

how do I track my order?
  1. sign in to your lululemon account
  2. go to the 'track or edit your order' page
  3. enter the reference number (pssst it's in your confirmation email)

RETURNS

We get it. Sometimes things just don't work out. If you're looking to make a return with us, you can breathe easy - we've made this simple. Shipping fee is on us.

are we return compatible?
  1. you have yet to wear or wash your new gear
  2. the tags are still attached
  3. you are making the return within 14 days of the delivery date.

If you answered YES to the questions above, we're ready to take it to the next level.

where can I make a return?

Online merchandise may be returned to any lululemon store or the same ecommerce warehouse it was shipped from.

In store merchandise may be returned to any lululemon store. If you can't make it back to see us, contact the Guest Education Centre at 1800.102.016.

can I make a cross-border return?

Cross-border goods can be exchanged or the credit can be put onto a gift card. Keep in mind that the items you bring back will be valued in the currency of the country processing the return.

how do I make an online return?
  1. visit lululemon.com and head to the returns page https://www.lululemon.com.au/secure/orders/returns.jsp?mnid=ftr;returns
  2. login or enter your order number and email address
  3. select the item(s) you wish to return
  4. print your packing slip
  5. you nailed it! Hero pose feels like the right choice
how do I pack and send my online return?
  1. place your item(s) in the reusable shipping bag or box (high fives...you're basically saving the earth)
  2. tape the shipping label to the outside of the package (make sure the barcode portion of the label is visible - we need to scan it when it arrives)
  3. find an Australian Post location
can I return swimwear?

Did you buy it online? Is the tag attached? Is the hygienic liner in the bottoms? Then yes!

can I get a gift receipt online?

Yes! Once your order has been shipped

  1. log into your account
  2. go to 'order history'
  3. look for 'create/send gift receipts'
  4. email or print out your gift receipt

* Note: Returns made with a gift receipt can be issued onto a gift card (online and in-store) or exchanged (in-store only).

when will my purchase be refunded?

Once we receive your package we will refund you within seven business days. We'll email you when this transaction has taken place. Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle.

* Note: If you paid with a prepaid credit card and no longer have the card, contact the Guest Education Centre to initiate the return. Otherwise, the balance will be put back onto the prepaid card.

are there any items that can't be returned?

All purchases on sale items, water bottles, headwear, underwear, gift cards and swimwear are final, other than where a right to a refund, replacement or repair exists under consumer law.

If you need any assistance processing your return online, please contact the GEC on Live Chat or call them at 1800.102.016. You can also return your items at a local lululemon store.

Heads up! We are unable to process returns to Paypal in our stores. These refunds can be credited onto a gift card, AMEX, Visa or MasterCard

MY ACCOUNT

why should I become a registered user?
To make your life as easy as possible. When you place an order your information will be filled in automatically. Become a registered user, now.

  • quick checkout - super fast and easy checkout process since all of your info is already saved
  • address book - save shipping addresses for yourself, your friends and your family in your personal address book so you avoid typing in their information each time you send a gift
  • be the first to know - if you choose, we'll email you when the latest luon hits lululemon.com. Sign up for emails, now.
  • see your order history - save a full listing of your previous purchases.

PRIVACY AND SECURITY

what is your privacy policy?
We value your privacy. To learn more, take a look at our privacy policy.
is ordering over the internet secure?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is used for every transaction to encrypt the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair, so that your computer and our server send data back and forth in an encrypted format.

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SIZE GUIDES

do you have a size chart?
Yes. You can go to the size charts and select the 'women', 'men' or 'bras' tab.

GIFT CARDS

do you offer gift cards?
Yes! You can purchase a gift card online or in store. We do not offer an electronic gift card. Gift cards are redeemable in store or on the website and should be treated like cash as they cannot be replaced. Gift cards are final sale.
how do I check the balance and transaction history on my gift card?
It's really easy to check your gift card balance online. You can also head into your local store and ask an educator to help you.

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FINDING OUT ABOUT OUR GEAR

does lululemon offer a catalogue?
No. At lululemon, we update our styles and colours weekly. You can sign up for our online store's email to keep up with the latest gear.
can you tell me when new products and events are announced?
Sure! Sign up for sign up for our online store's email to be the first to know. Or find your local store to sign up and find out about complimentary yoga, events and the moment new gear hits the floor.
are the products on the website the same as in the stores?
Yes. Although our website may have a different assortment than a store in your area, the products are the same. To find a store in your area, check out our store finder.
are there other places on the internet to buy lululemon?
No. The site you're on now is the only authorized and official place on the internet for lululemon shopping.
do you carry clothing for children?
Yes! We created ivivva athletica for girls aged 4 to 14, based on feedback from younger guests at lululemon. The ivivva team works with dancers, gymnasts, ice skaters and athletes to create the technical garments they need to perform at the gym, studio, ice rink and on the field. All ivivva products are made with the same technical, wicking fabrics used by lululemon. Visit ivivva.com to order products online.

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OUR STORES

where can I find a lululemon store near me?
Visit our store finder to find your nearest lululemon store and info on local email sign up and complimentary events.
can I have my pants hemmed in stores if I bought them online?
Yes! You can bring your lululemon pants to any one of our store locations for complimentary hemming.
if I don't have a lululemon store near me, how can I get lululemon gear?
As well as our stores and lululemon.com.au lululemon is also available via strategic sales partners in yoga, Pilates, and fitness studios.
how do I become a strategic sales partner?
Please visit our strategic sales page for complete details on our program. You can also check out the strategic sales FAQs.
does lululemon have franchise opportunities available at this time?
There aren't any franchise opportunities available and we will continue to expand with corporate stores only. All outstanding applications and inquiries have been put on hold indefinitely.

PRODUCT EDUCATION

what does lululemon make its clothing from?
We use multiple technical fabrics for our various lines of clothing. Please visit the fabrics and technologies page for more details about our fabrics and their properties.
what is the optimum way to care for lululemon garments?
If you're in a rush, our fabrics can be washed on warm and dried on warm as well. However, to really take care of your gear, we recommend you wash it in cold water and hang or lay it flat to dry. Check out our care instructions page for more details.
what are the technical features of lululemon garments?
There are too many to list here. You can find information about a lot of them on our A to Z of product features. Find out why a dropped hem is a good thing (ditto for the hockey butt) and why we love cuffins.

MARKDOWNS

does lululemon athletica offer price adjustments?
While we offer returns on unworn garments within two weeks of purchase, we do not offer price adjustments. Read more about our returns policy.
does lululemon ever discount their products?
We may mark down some styles and colours to make way for new gear.

ABOUT OUR COMPANY

who, where, what, why and how is lululemon
lululemon is a made up word and a company that makes athletic gear for yoga, running and other sweaty pursuits. Read more about the history and vision of lululemon.

what is your position on the re-selling of product?
we completely recognize that once someone purchases our product they can do what they want with it. We do not, however, support those who acquire large volumes of our product to resell at an elevated price point.
how can you avoid purchasing counterfeit products?

Our product is available at lululemon stores, showrooms, and some affiliate studio partners. Visit our store finder to find a store location.Additionally, our official e-commerce websites are:

  • lululemon.com
  • lululemon.com.au
  • lululemon.co.nz
  • lululemon.co.uk
  • eu.lululemon.com
  • lululemon.com.hk

If you feel that you may have come into contact with a counterfeit seller please contact our GEC.

 

 

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COMMUNITY

who are the lululemon ambassadors?
lululemon ambassadors are local athletes, instructors and role models in our lululemon store communities who embody the lululemon lifestyle. New lululemon ambassadors are chosen every year. Our ambassadors test our clothing to its limits and give us feedback. Read more about our ambassadors.
does lululemon offer sponsorship?
The lululemon team sales program develops relationships with teams who actively support their communities. Read about our team sales program and fill in a team sales application.
how can I give feedback about lululemon products?
We love reading feedback in the reviews of our product detail pages. Many of our products have been designed based on the feedback and suggestions of our guests. If you have general feedback, or can't find the product online, feedback forms are available in all of our stores or you can give us feedback online.

RESPONSIBILITIES

where does lululemon manufacture its products?
We currently work with factories in Canada, the United States, Peru, China, Taiwan, South Korea, Israel, India, Bangladesh, Indonesia, Malaysia, Cambodia, Sri Lanka, Vietnam and Switzerland. We take great care in selecting factories that share our commitment to quality, ethics and technical capabilities. lululemon's manufacturing base in Vancouver is vital for security and speed-to-market of our core designs.
what are factory conditions like where lululemon products are manufactured?
The factories we use are safe, clean, ventilated, well lit, healthy work environments. We assess the health, safety and quality of working conditions of factories before establishing a working relationship. Read more about our factories.
what is lululemon doing to reduce its environmental footprint?
We've always viewed efficiency and waste reduction as smart business. Our focus targets improvements in six key waste streams:

our factories our stores our support centres
fabric waste product end-of-life construction waste paper packaging garbage waste

is this the end?

Yes. You've reached the end of the internet. Just kidding but it is the end of our FAQ section.

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